You may think that all chat solutions are the same, but that couldn't be further from the truth. In this case study, we detail the amazing performance jump a global insurance provider experienced by switching from a legacy chat provider to SaleMove.
In this case study, we'll discuss how SaleMove Chat provided a better experience for not only the insurer's customers but also their employees. We'll also show how adding live visual context to sales and support chats created a more personalized and efficient engagement between company and customer.
Specifically, you'll see how the global insurer:
- Realized a 150% increase in chat-to-bind conversion rate through SaleMove Chat
- Realized a 300% increase in chat-to-bind conversion when leveraging CoBrowsing with SaleMove Chat