Case Study: Leading Insurer Drives Contact Center Efficiency with SaleMove
Learn how a leading Property & Casualty Insurer leveraged SaleMove to drive measured contact center efficiency and reduce costs. In this case study, you will discover how SaleMove provided increased visual context to the insurer's agents leading to a marked decrease in service interaction time. You will also learn how the improved customer experience made possible by SaleMove increased customer satisfaction.
Specifically, you'll see how SaleMove drove:
- A decreased service interaction time averaging 4 minutes
- An 18% increase in total contacts per claim
- 4.7 CSAT score